Safety & trust
Guardrails that put people first
We design Lumin so every conversation is respectful, secure, and aligned with the wellbeing goals of learners, families, and schools.
Transparent AI design
We review every model for bias, hallucination risk, and accessibility before release, publishing plain-language summaries and mitigation plans.
Protected learner data
Data is encrypted in transit and at rest, never sold, and retained only as long as needed to deliver personalised feedback and analytics.
Human-in-the-loop support
Certified educators and safety specialists monitor conversation escalations and provide intervention within minutes when flagged.
How we protect every learner
Our trust framework blends rigorous policy reviews, rapid incident response, and empathetic design practices. The result is a platform schools can adopt with confidence and learners can enjoy without worry.
Conversation safeguards
- Toxicity, self-harm, and harassment classifiers monitor every exchange in real time.
- Sensitive topics trigger age-appropriate responses and optional teacher alerts.
- Learners can end any session instantly with a single tap and report concerns anonymously.
Privacy and compliance
- FERPA, COPPA, and GDPR-aligned contracts with data processing addenda for schools.
- Regional data residency options in the EU, US, LATAM, and APAC.
- Annual third-party penetration testing and quarterly vulnerability scans.
Wellbeing protections
- Weekly sentiment snapshots highlight learners who might need extra encouragement.
- Integrated break reminders encourage healthy usage habits and reduce fatigue.
- Dedicated crisis resources for local helplines appear automatically when needed.
Incident response in under 24 hours
If something feels off, our dedicated trust and safety team triages reports around the clock. We collaborate with educators to resolve classroom issues quickly while keeping families informed.
- 24/7 escalation pathways with guaranteed response times.
- Partnership playbooks for administrators, counsellors, and caregivers.
- Quarterly transparency reports covering policy updates and incident metrics.
Need to report an issue?
Reach our safety specialists directly. We will confirm receipt within one business hour and follow up with next steps.
Secure hotline
+1 (800) 555-9876